Informativa sui rimborsi
At Grid Suits, we are committed to ensuring a smooth and transparent customer experience. This policy explains the terms for returns, refunds, and exchanges based on different stages of your order.
Order Processing & Manufacturing Timeline
Once an order is placed, it is processed within 1–2 business days before entering the manufacturing stage. After production begins, specific conditions apply based on order status.
Refund Conditions
• Within 48 Hours of Order Placement: Customers are eligible for a full refund if the cancellation request is made within this timeframe.
• After 48 Hours (Before Production): Once the order enters production, a full refund is no longer applicable. A 15% non-refundable fee will be deducted, and the remaining amount will be refunded.
• After Delivery (Change of Mind): If the customer decides to return the item after delivery, 35% of the total amount will be retained as a non-refundable fee.
Size Selection Policy
Customers are responsible for selecting the correct size at the time of purchase. Items ordered in an incorrect size are not eligible for a refund. We strongly recommend carefully reviewing the size guide and taking accurate measurements before placing an order.
Address Accuracy & Delivery Issues
Customers must ensure that correct shipping details are provided at checkout. In case of an incorrect address, our team will attempt to verify and contact the customer for confirmation.
• If no response is received and delivery is affected, return eligibility may be impacted.
• If the error is on our side, we will take full responsibility and offer either a 100% refund or an expedited replacement.
Customs & Import Delays
Customs clearance timelines vary by country and are beyond our control. Therefore, delays caused by customs cannot be considered valid grounds for returns or refunds.
If an issue arises from our end, we will actively monitor and support resolution with regular updates.
Exchange Policy
If you wish to exchange your item for a different size or design, the following process applies:
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Submit your request to support@gridsuits.com with order details and exchange requirements.
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Our team will review and confirm the request with further instructions.
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All shipping costs for exchanges are the responsibility of the customer. A handling and repackaging fee of 20 USD applies per exchange request.
Return Eligibility & Process
We offer a 14-day return window from the date of delivery.
• Items must be returned in original condition and securely packaged.
• Prior authorization from our support team is required before initiating a return.
• Return shipping costs are non-refundable.
Return Address
Address: Habib Pura, Aimanabad Road
Sialkot, Punjab, PakistanContact No: +92 3296257521
Customer Support
For any questions or assistance regarding returns, exchanges, or orders:
Important Notice
We kindly request customers to contact our support team directly for any issues instead of initiating chargebacks or disputes with financial institutions.
Chargebacks may result in automatic payment holds, causing delays in both refunds and order resolution. Direct communication ensures faster and smoother support.
We appreciate your understanding and continued trust in Grid Suits.